"The Boss"
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
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The Employee
Investing in people
The talent of 104,000 professionals committed towards excellence
Mercadona has a 104,000-strong workforce, 5,300 of them in Portugal, all of whom are highly committed and share the passion for a service of excellence. To achieve this level of motivation and performance, Mercadona pursues a Human Resources policy based on a universal truth, "first give, and you will then receive". To this end, the company has a policy of Human Resources that promotes unwaiverable, essential values where people are concerned:
- Stability: stable, quality employment
- Equality: same salary for the same responsibilities
- Training and promotion: 111 million euros invested in training and 2,221 people promoted on a yearly basisal año.
- Work-life Balance: in 2023, 3,208 people took paternity leave and 14,211 employees benefited from reduced working hours. Additionally, Mercadona has implemented the pioneering measure of a five-day work week for supermarket staff.
- Payment: distribution of the profits obtained during the course of the year. The company shares 25% of the annual profits with the workforce.
The Employee, who is responsible for satisfying “The Boss”, also needs to be satisfied, because the only thing that is hard to imitate is service of excellence.
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The Employee
In order to be able to satisfy its clients, Mercadona also seeks satisfying the Employee. To this end, the company applies a Human Resources model that is based on stability, training and internal promotion, among other values.
The Supplier
Mercadona works jointly with its specialist product suppliers and intersuppliers to offer an Efficient Selection developed for and together with “The Boss” (customer).
Society
In order to comply with the company's mission, it is necessary to satisfy Society by contributing to its development and progress in an efficient, responsible and sustainable manner.
Capital
Profit always comes after satisfying the rest of the company's components. A sustainable company project that creates shared prosperity with the five components.
