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Ever since 1993, Mercadona has based all its decisions on its Total Quality Management Model, which seeks satisfying all five components present in Mercadona’s Sustainable Agri-food Chain in equal measure and with the same intensity. “The Boss”, as the client is referred to internally, The Employee, The Supplier, Society and Capital.
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
In order to be able to satisfy its clients, Mercadona also seeks satisfying the Employee. To this end, the company applies a Human Resources model that is based on stability, training and internal promotion, among other values.
Mercadona liaises with its integrated suppliers and specialist suppliers to offer an Effective Selection aimed at satisfying the needs of “The Boss” (client).
To fulfil the company’s mission, it is necessary to satisfy Society by contributing towards its development and progress in a sustainable manner.
Profits come after satisfying all the other components. The objective is that the Mercadona Project is a long-lasting one, and that it obtains benefits as a consequence of doing things properly.