"The Boss"
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
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Model
Since 1993, Mercadona has based all its decisions on its Total Quality Model, which seeks to satisfy, equally and with the same intensity, all five components of the company: “The Boss”, as the customer is internally known, the Employee, the Supplier, Society, and Capital.
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The Employee
In order to be able to satisfy its clients, Mercadona also seeks satisfying the Employee. To this end, the company applies a Human Resources model that is based on stability, training and internal promotion, among other values.
The Supplier
Mercadona works jointly with its specialist product suppliers and intersuppliers to offer an Efficient Selection developed for and together with “The Boss” (customer).
Society
In order to comply with the company's mission, it is necessary to satisfy Society by contributing to its development and progress in an efficient, responsible and sustainable manner.
Capital
Profit always comes after satisfying the rest of the company's components. A sustainable company project that creates shared prosperity with the five components.
