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Since 1993, Mercadona has based all its decisions on its Total Quality Model, which seeks to satisfy, equally and with the same intensity, all five components of the company: “The Boss”, as the customer is internally known, the Employee, the Supplier, Society, and Capital.
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
In order to be able to satisfy its clients, Mercadona also seeks satisfying the Employee. To this end, the company applies a Human Resources model that is based on stability, training and internal promotion, among other values.
Mercadona works together with its Totaler Suppliers to offer an Efficient Selection developed for and with “The Boss” (customer).
To fulfil the company’s mission, it is necessary to satisfy Society by contributing towards its development and progress in a sustainable manner.
Profits come after satisfying all the other components. The objective is that the Mercadona Project is a long-lasting one, and that it obtains benefits as a consequence of doing things properly.