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Who is the Data Controller of your data?
Data Protection Officer (hereinafter, "DPO"):
Telephone: 900 500 103
What data categories do we process?
Depending on the Platform, MERCADONA processes the following data categories:
The personal data requested is mandatory. If you don't provide them, the hired services cannot be delivered.
If the user provides third-party data, the user states they have consent from the third party and commits to sharing the information in this clause, waiving any responsibility from MERCADONA in this sense. However, MERCADONA may verify this fact, adopting the appropriate due diligence measures, pursuant to the data protection regulations.
Mercadona reserves the right to perform at any time any corporate verifications required to guarantee the accuracy of the data provided, to avoid potential duplication and/or errors in the information provided by the Customer, thus ensuring the service requests and providing greater legal protection for both parties.
The data that appears with an asterisk (*) in the forms provided by MERCADONA on the Platform is mandatory to comply with the established legal or contractual purpose.
Therefore, if the user does not provide this data, it will not be possible to register them in the Platform or answer their request.
With what purpose and for how long will we process your personal data?
MERCADONA will process the user's data, manual and/or automatedly, for the following specific purposes:
How long do we store your data?
MERCADONA will retain the user's personal data only during the time necessary to fulfil the purposes for which it was gathered, as long as the given consent is not revoked. Subsequently, if necessary, the information will remain locked for the legally established periods, in any case, 5 years, or the term set by law for any action that might stem from the processing.
In the case of the data you provide us related to job offers you wish to apply to, the data will be stored for 3 years since the last update. After this time, without any updates, the data will be deleted, unless otherwise stated.
What security measures do we have in place to secure your data?
In those cases in which Mercadona has platform maintenance service providers outside of the European Union, these international transfers are regulated pursuant to Merca-dona's commitment to its clients' personal data protection, integrity and security.
What is the legal standing for processing your data?
The legal standing for MERCADONA to process user data in order to register the user on the Platform is in the stakeholder's consent, requested in each case.
Additionally, the handling of the product and service hiring through the Platform, as well as the appropriate payment, invoicing and deliveries, is legitimised by the execution of the contract itself.
The processing of data to send electronic newsletters with offers, promotions and news related to our Platform, commercial and/or promotional information, the creation of anonymous statistical reports regarding access habits and activities of the users on the website, and the creation of commercial profiles using data from handling the products and services hired with MERCADONA, are based on the legitimate interest of MERCADONA of carrying out such processing pursuant to current legislation.
The consents obtained for the mentioned purposes are independent; therefore, the user may revoke one or several of them without affecting the rest.
Furthermore, the user information may be used to comply with MERCADONA's legal requirements.
In the case of subscribing to published job offers, your data will be processed based on your consent, which may be revoked at any time, although it would mean your application cannot be considered in our personnel selection processes. However, revoking your consent will not affect the lawfulness of past processing.
Who will receive your data?
Within Mercadona's commitment to personal data protection and privacy, we inform you of other data processing that could take place in the framework of client relationships, specifically regarding telephone helplines.
In this regard, Mercadona will process the data to improve the quality of its services and will handle the submitted request to provide you, if applicable, with the requested services. If you wish, you can contact us through the telephone numbers available for such purpose. The legal basis of the processing will be adopting pre-contractual measures or developing the contractual relationship itself, as well as, in some cases, your own consent.
Processing data of recorded calls is based on Mercadona's legitimate interests and, specifically, on the need to monitor and improve the telephone service provided. Data processing to handle your requests.
We also would like to inform you that our stores have a video surveillance system which aims to guarantee the safety of the people and the facilities. We remind you that current legislation authorises this processing based on Mercadona's legitimate interest to guarantee the safety of the facilities; therefore, your image may be recorded just by ac-cessing the building. This information may be communicated to the Spanish law enforcement agents if necessary. The images will be preserved for a maximum of one (1) month since their recording.
What rights do the stakeholders have?
You may send us a letter to MERCADONA, S.A. (Legal Counselling Processes) C/ Valencia, 5, de Tavernes Blanques (Valencia), C.P. 46016 (hereinafter, the “Address”) or, if you have the digital signature issued by the Fábrica Nacional de Moneda y Timbre, through the customer service form (https://info.mercadona.es/en/customer-service#destacadosFormulario). At any time and free of cost, the following rights:
Last updated: 25/05/2018
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