"The Boss"
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.

The Capital has to satisfy the rest of the Model’s components, whilst being fully satisfied and committed
Mercadona’s main objective is that “The Boss” (client) is always satisfied. Because of this, “The Boss” is at the centre of all corporate decisions.
In order to be able to satisfy its clients, Mercadona also seeks satisfying the Employee. To this end, the company applies a Human Resources model that is based on stability, training and internal promotion, among other values.
Mercadona works jointly with its specialist suppliers to offer an Efficient Selection developed for and together with “The Boss” (customer).
In order to comply with the company's mission, it is necessary to satisfy Society by contributing to its development and progress in an efficient, responsible and sustainable manner.
Profit always comes after satisfying the rest of the company's components. A sustainable company project that creates shared prosperity with the five components.