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We are a company that strives to satisfy our five components through our Total Quality Model: “The Boss” —as we internally call the client—, the Employee, the Supplier, Society and Capital.
For that reason, our priority is to clearly communicate the principles that guide our actions. With this purpose, we have created a Code of Conduct, whose mission is to ensure that we fulfil our values and comply with legislation:
We all must comply with legislation and regulations that govern the company's actions in each country.
Honesty and responsability
Keeping an honest and trustful relationship with “Bosses”, Employees, Suppliers, Society and Capital is essential to fulfil Mercadona's Mission. Mercadona wants to transmit and, at the same time, demand behaviours and actions that are loyal, diligent, efficient and focused on the satisfaction of the 5 components from all the components that can apply this Code.
In Mercadona, the “pride of belonging” must be a constant and oversee the actions of all of us that make up Mercadona. It must be our guidance to comply with the Mission, feeling as an integral part of Mercadona.
To fulfil our Code of Conduct, we must identify unwelcome behaviours early-on. For this reason, in addition to the normal channel that employees know and can use through internal communications, at Mercadona we have implemented a confidential channel that offers employees, clients, suppliers, shareholders and other third-party stakeholders the possibility of filing complaints related to concerns or grievances regarding corruption, financial crimes, tax crimes, environmental issues and any other illegal conduct.