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Att cliente

Products And services

How can I check the allergens of a product? Do you have a list of the products that are gluten-free, lactose-free, or free of other allergens?

No, we don't have a list of those products.

You can check the information on the label, since it is mandatory for manufacturers to indicate this pursuant to:

  • Regulation 1169/2011, which came into effect in December 2014, requires allergen information to be specified on the product label. The allergen must be clearly highlighted so that it can be differentiated from the rest of ingredients. If the allergen you are looking for does not appear on the list, it is not in the ingredients.

 

If you wish to for information on a specific product, we recommend you check the product label or contact our Customer Service on the toll-free phone 900 500 103.  

For oven-baked products:

In addition to the allergens on the ingredient list, products baked in the oven at Mercadona stores could contain traces of: gluten, egg, milk and by-products, fish, soy, nuts, sulphites and sesame.

After each round in the oven, the cooking containers are shaken or scraped to avoid the risk of cross-contamination. However, despite this, we cannot fully guarantee no contamination.