Grupo Siro has requested that Mercadona proceed to recall the product Hacendado Croissants With Chocolate Cream (375 gram bag) with best before dates from 16/09/18 to 6/10/18, both dates inclusive, from their supermarkets due to an error on the labelling that affects these units, namely not having indicated that the product contains milk and/or derivatives as per the usual labelling of the product.
Supermarkets located in the communities of Catalonia, Murcia, the Balearic Islands and Valencian Community are not affected by this recall.
The recall has been carried out alongside the health authorities of the Valencian Community, within the framework of joint collaboration agreed upon for this type of situations.
We would like to pass on the following:
- Grupo Siro and Mercadona are available for customers that purchased the product with the best before dates listed above, so that they can return the product and be reimbursed for the returned purchase at any establishment belonging to the chain.
- The product is totally safe for people who do not have an allergy or intolerance associated with the consumption of milk.
- If you have any questions about the particular situation, please call the Grupo Siro Customer Service line (900100149) or Mercadona's toll-free customer support number 900 900 500. All relevant information will also be available on both companies’ websites.
- Grupo Siro wishes to extend their most sincere apologies for any inconvenience that the situation may have caused to all clients that are usual consumers of their products.